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S60 FAQs

Browse the FAQs below to find quick answers to your questions and if you don't find the answer, please tell us

Question 1. How do I perform a reset, when my screen is blank?

1. The device has an embedded battery that can only be accessed by authorised personnel.
2. To reset the device, open the SIM card and SD card door, behind the door to the right is an “OFF” button.
3. Depress this button and the device will power down, restart the device.
4. Device will now power on, perform and charge as expected.

Question 2. How accurate is the Temperature measurement using the Thermal Camera?

Note: The temperature indicated by the Cat S60 is always a calculated estimate and cannot be taken as an exact measurement.

The indicated temperature is affected by many factors, especially the emissivity of the object being observed and the distance to the object. The temperature may be influenced by the time of day, by weather conditions, or by other hot or cold objects in the vicinity that may be reflecting off the intended object.

Question 3. How do I insert my SIM card or cards?

1. The location of the SIM card slots is bhind the SIM Card cover on the rear of the device and can be accessed by pressing the card cover latch.
2. SIM card slot 1 is located at the lowest slot and is marked SIM 1, the SIM card is inserted as per picture with the gold contacts facing down.
3. The SIM card slot 2 is located above the SIM card slot 1 but this is beneath the SD card slot and if an SD card is currently installed then removal of this allows easier access to installing the 2nd SIM. Again this SIM card is inserted with the gold contacts facing down. To aid removal of SIM 2 there is lever that allows the customer to slide the SIM towards the opening.

Question 4. How do I resolve when Poor Sound Quality is experienced following immersion in water?

1. If the handset has been subject to immersion in water then the microphone and speaker will need to dry out for them to resume to normal functionality.
2. Place the device in an area where the microphone and speaker can dry out.
3. The device is delivered with the APP "Speaker Dry" open the App and follow the instructions.

Question 5: What is the SOS button and how do I use this?

The SOS key will allow you to send a predefined custom SMS message, including your current location, to up to three predefined contacts through the Location Alert app, installed on the device.

Using the SOS key:
1. Note: The SOS key must be setup for it to function correctly.
To access the SOS button, simply open the SOS button cover, then press and hold the SOS button as shown in the illustrations below for 1.5 seconds.
2. By default, the SOS key will allow you to send a predefined custom SMS message, including your current location, to up to three predefined contacts through the Location Alert app, installed on the device.
3. before the key can be used to send messages, you need to define the custom message content and who you would like to receive the message(s).
4. The location shared by the app will be established by your mobile device, and only sent to the message recipients you specify.
5. The accuracy of your location information, and your ability to send an SMS through Location Alert will vary according to network conditions, and in areas of no cellular coverage you will not be able to use this function.
6. You must also enable the Location function (Settings > Location) and ensure the Location Alert check box is ticked (Settings > SOS key).
7. For security reasons, your device needs to be unlocked for this function to work. If you wish to use this functionality in a hazardous area, it is recommended that you set a long display Sleep time so that your device stays unlocked for longer (Settings > Display > Sleep), or you may choose to temporarily disable the Screen lock (Settings > Security > Screen lock).
Note: Full details in the User Manual

Question 6. What is the Yellow (Programmable) button for and how do I use this?

1. This is a programmable button, you have a number of options to choose from.
2. Go to the settings menu, scroll down to “Programmable Key” and select.
3. This will open a selection that you can choose your favourite from for example Camera.
4. Then select ‘OK’
5. When you return to the home screen now when you long press on the programmable button the device will go to your selected view.

Question 7. How do I find my IMEI Number?

1. This can be found on the outside of the box that you received your phone in and makes up part of the Approval’s label.
2.  If the IMEI is not available, Type into the device via the keyboard*#06# a pop up box will show the device IMEI.

Question 8. How do I know there is a device update available, how do I check I have the latest SW?

NOTE: When a new Firmware/Software is available, notifications are sent out to all CAT S60 devices.
On the home screen an Icon will show in the notification panel. When the icon appears you can drag down the notification panel and select.

To manually update.
1. Go to settings menu.
2. Scroll to the bottom of this screen, and select “About phone”
3. Select the “System updates” option
4. Select the “Yes” option
5. The device will check the battery charge level and may ask you to further charge.

Question 9. How do I carry out a Factory reset on the device?

Note: Before performing this activity ensure you have backed up and secured your data.
1. Go to settings menu.
2. Select Backup & Reset, select “Factory data reset”.
3. Select “Reset phone”, and “Erase everything”.
4. The device will then reboot.

Question 10. How do I change the default SMS app?

1. Go to Settings menu
2. In the Wireless & Networks section tap “More”.
3. On the next screen select “Default SMS app”
4. A popup window will appear, where you can change the default SMS app.
5. Note: the selected app will manage, receive and send all your text messages.

Question 11. How do I enable/disable delivery report and read report for messages?

1. Launch the Messaging app
2. Within the app bring up the Settings menu
3. Scroll down to “Text (SMS) messages” section
4. Next to “Delivery reports” tick to enable/disable delivery reports for SMS
Note: read reports are not available for SMS messages
5. Scroll down to “Multimedia (MMS) Messages” section
6. Next to “Read reports” and “Delivery reports” tick to enable/disable read and delivery reports for MMS

Question 12. How do I customise the Notifications, sound and vibration for incoming messages?

1. Launch the Messaging app
2. Within the app bring up the Settings menu
3. Scroll down to “Notifications” section
4. Next to “Notifications” tick to enable/disable notifications.
5. Select the “Sound” menu to select required ringtone
6. Next to “Vibrate” tick to enable/disable vibration for incoming messages.

Question 13. How do I turn On/Off predictive text?

1. Go to Settings menu
2. Scroll down and select “Language & Input”
3. Select the settings Icon to the right of the “Google Keyboard” option
4. Scroll down and select “Text Correction” then select the level of correction that you require.

Question 14. How do enable/disable Bluetooth and connect Bluetooth tethering?

Note: Bluetooth tethering is subject to being included in your data package with your Network Operator.
On the device
1. Go to the settings menu and enable/disable. In this case enable.
2. Select “More”
3. Select “Tethering and Portable Hotspot”.
4. Select “Bluetooth tethering”, return to the previous screen and then return once more to settings window.
5. Select Bluetooth to make your device discoverable.

Next steps:
1. On your PC/Lap top search for Bluetooth devices
2. Select your device and connect to it.
3. Once your device is connected and the drivers are successfully installed, click on your device from the list of connected devices. Tethering complete.

Question 15. How do I pair to another Bluetooth device?

1. Go to Settings menu.
2. Beneath the Wireless and Networks settings you can see the Bluetooth button.
3. Select Bluetooth by tapping on Bluetooth
4. The “Search for Devices” will start.
5. Select the device you wish to connect to in the list displayed.
6. Confirm the passkey shown on your device and the device you want to pair with is the same and then select “Pair”.

Question 16. How can I transfer data to another device via Bluetooth (for example an image)?

1. Go to Gallery menu.
2. Select the folder that contains the file that you wish to transfer.
3. Select the image that you intend to forward, select icon at the top of the page, select Bluetooth.
4. Select the device to send to and send.

Question 17. How do I copy contacts from the SIM card to the Device?

1. Go to the “People” menu
2. Select “Import from SIM card”.
3. Select “Phone” and then in settings select all.
4. The press the “tick” mark, Import contact select ok.

Question 18. How do I Clear the cache and browser History?

1. Go to “Chrome” menu.
2. Select the Menu and then settings.
3. Select “Privacy” option
4. At the bottom of the screen is the message “Clear Browsing data” select.
5. Select the cache, browsing history and other to be cleared.

Question 19. How can I back up data to an external storage device?

On your CAT S60 device
1. Go to the settings menu.
2. Select “Storage” option, select setting menu and “USB computer connection”, select Media (MTP).
Now connect the CAT S60 device to your external storage drive via USB:
On the PC
1. Click start
2. Select computer, and then select the CAT S60 from the portable devices list
3. Select internal storage.
4. Navigate to the desired folder on the CAT S60.
5. Click and hold or highlight the files that you wish to back-up and then drag them into the “Destination Folder” on the storage device.

Question 20: How do I insert an SD card and what is the format?

1. The location of the SD card slots is behind the SIM Card and SD cover on the rear of the device and can be accessed by pressing the card cover latch.
2. The SD card location above the SIM 2 card slot, the Micro SD card needs to be inserted as per drawing with the gold contacts facing down. Do not force the card in or out of the device as this could result in damage.
The CAT S60 does not support ExFAT format.
With Marshmallow the SD card becomes by design expandable memory for your device, with this comes restrictions with use of the SD card in devices other than your CAT S60. Once you have formatted the SD card with your device then to use in a seprate device such as a PC will require re-formatting of the SD card which will erase the content. with Android Marshmallow, apps and the data they use can now be seamlessly stored on an external microSD card without having to be explicitly put there by the user

Question 21. Why does the Device not make certain calls?

During use the device will not make calls for example to International numbers, Check if Fixed Dialling Numbers (FDN) is enabled:
1. Go to the phone menu and select settings, select Call settings and then “SIM settings”.
2. Select Fixed Dialling Numbers (FDN)
3. In this screen you can enable/Disable FDN, you will need to know the PIN2 code. You can also manage the list of FDN from this page.

Question 22. Why do Calls to this device get picked up by other devices?

1. Go to the phone menu and select settings, select Call settings and then “SIM settings”.
2. In this screen scroll down and select “Call Forwarding”.
3. Check if the “Always forward” option is enabled, if this is the case disable. In this screen there are three further options “forward when busy”, “Forward when unanswered” and “Forward when un reachable”.
4. Enable/Disable the functionality you desire.

Question 23. How is Caller ID enabled/disabled on this device?

1. Go to the phone menu and select settings, select Call settings and then “SIM settings”.
2. In this screen scroll down to “Additional Settings”.
3. There are two options in this screen “Caller ID” and “Call waiting”. Select Caller ID, a pop up window will appear with three options, “Network default” select this if you are aware of what the default of the Network is and if that is what you require.
4. “Hide number”, check this is not set as this will prevent the caller ID being displayed at the receiving device.
5. “Show Number”, select this to ensure Caller ID is displayed at the receiving device.

Question 24. What does the Message please Insert SIM card indicate?

1. Make sure that you have correctly inserted the SIM card – The SIM card port cover has an illustration of the required SIM card orientation. IMPORTANT NOTE – Do not insert the SD card to the SIM slot this may damage the SIM card reader contacts and the SIM card will not be able to be read. The device will need to be returned to the Service centre.
2. If correctly fitted and the message is still displayed, please clean the contacts of the SIM card using a dry cloth.
3. If still not being recognised please call your Network provider to ensure the SIM card has been enabled or to check if they have any further instructions.

Question 25. What should I do if the device displays message “No Service”?

1. This may be displayed if you are in an area that is not covered by your Network provider, or if you are in an area of poor reception for example an enclosed area.
2. No service will be displayed on your screen until the situation is resolved by relocating to an area of service.
3. If this problem persists when in a known good service location, contact your Network provider to ensure there are no restrictions on service or your SIM services.

Question 26. What do I do if “Emergency Call only” is displayed on your Home screen?

1. This will be displayed if there are issues with the SIM card
2. Additionally if you are in an area not covered by your Network Provider.

Question 27. What do I need to do if “Enter PUK code” is displayed?

1. Following three consecutive failures to input the correct SIM card PIN code, the PIN code will be blocked and the request for the PUK code will be displayed.
2. Before attempting to input the PUK code ensure that you have the correct code provided by Network provider.
3. After ten unsuccessful attempts to input the PUK code, the SIM card will be permanently disabled.
4. Once the SIM card is permanently disabled you will need to contact relevant body to purchase a New SIM card.

Question 28. What should I do when experiencing Reception Issues?

1. Poor quality of calls: Please check if the volume of the device is adjusted to an acceptable comfortable level.
2. When the device is used in the areas with poor signal, e.g. near the high buildings or in basements, the call quality may be affected adversely.
3. When this device is used in a high call intensity period, like the rush hours, call failure may be caused by network congestion
4. Standby time is reduced, Standby time is related to the system setting of network, it may be that the phone is used in an area with poor signal. Where there is poor signal, the phone will constantly attempt to communicate by searching for base station signal and battery will lose charge quicker, hence the standby time is reduced.

Question 29. How do I resolve when Poor Sound Quality is experienced?

There are a number of contributing factors which can affect the audio performance of your device for example:
1. If the handset has been subject to immersion in water then the microphone and speaker will need to dry out for them to resume to normal functionality.
2. If the incoming call has been routed long distance and is being routed through a number of service providers telecoms infrastructure.
3. Technical performance between handset manufacturers, this can be software or hardware related.
4. The environment the handset is used in, especially where there is background noise, typically traffic in a busy city environment or large shopping malls and airports.
All handset manufacturers must design equipment to work within very rigorous standards set by organisations like the European Union for example, these are normally safety based so that you do not suffer from hearing problems with extended use.

All CAT products meet these safety standards and hence are CE marked as an assurance that we comply with these standards and our audio levels are within safe limits.

Question 30. On the FLIR APP what is the Image Realignment?

1. This is a tool supplied with the device that allows ghe customer to recover the alignment if at any time the Thermal camera and normal camera alignment drifts.
2. Open My FLIR in the applications screen.
3. Select Settings and then inthis section select again internal settings, scroll down to "Image Realignment Utility".
4. In this screen you have 4 options, Revert, Cancel, Manual and Auto.
Revert - Selecting this will revert to the factory alignment
Cancel - Cancels the current re-alignment
Manual - Starts the Manual re-alignment, follow the on screen instructions.
Auto - Starts and Auto re-alignment, follow the on screen instructions.

Question 31. On the FLIR APP what is the Automatic calibration?

1. Automatic calibration is set as default when you launch the APP.
2. It is possible to select Automatic or manual Flat Field Correction (FFC) mode from the settings
3. It is always possible to select FFC by clicking the FFC when in the FLIR APP by selecting the FFC (resembles a key hole) Icon in the upper right corner of the screen. There will be a visual indication that FFC has started circular motion around the Icon.

Question 32. On the FLIR APP what is MSX Alignment?

1. MSX Alignment is Multi Spectral Dynamic Imaging or MSX, this incorporates real-time thermal video enhanced with visible spectrum definition, using both the thermal camera and the normal camera enriching the definition of the image for both video and still shots.

Question 33. How do I use the device in camera/video mode when underwater?

1. The S60 comes with the ability to be used underwater to take photographs or record video.
NOTE: Ensure you have set the waterproof depth switch in accordance with the depth you intend to use the device at.
2. The first step is to decide if you intend to take video or photographs and select the correct option via the camera App
3. Then you need to access the settings menu and scroll down to Programmable key in here select "Underwater mode"
4. The touchscreen will now be disabled, however touching the screen brings forward a visual of a locked and unlocked padlock, swiping this will enable the touchscreen.
5. If the device is for example in photograph mode and used in underwater mode using the volume up or down button will take photographs, in video mode pressing either volume up or volume down will start and stop the recording.
NOTE: Whichever mode you start the device in to change for either photograph to video or video to photograph the customer will need to return to the surface enable the touchscreen and use the camera app to enable the desired mode before selecting underwater mode again and continuing.

Question 34. What do the different colours of the LED indicate?

Flashing Red - Low Battery warning less than 15% Battery level
Solid Red - Battery level is below 15% and currently being charged
Solid Orange - Battery level is between 15% and 90% and currently being charged
Solid Green - Battery level is above 90% and currently being charged
Flashing Blue - Indicates a notification has been received (Message unread, missed call, email etc)

VIew all technical specs


Non-removable Lithium Ion with Quick Charge 2.0
Talk Time
up to 30hours*
StandBy Time
up to 43days*


Display Type
Super bright 4.7″ a-Si AHVA, HD, 1280×720
Display Cover
Corning® Gorilla® Glass 4


13MP Autofocus + FLIR Thermal Camera
Video Capture
Yes, 1080p, 30fps


Audio Jack
802.11 b/g/n
micro-USB 2.0, USB-OTG
Sim Type
Nano sim (Dual Sim)

data speed

Data Speed (Maximum Downlink Data Rate)
Data Speed (Maximum Uplink Data Rate)


ROM Flash
Extended Storage
microSD™ up to 128GB


Audio Playback
Audio Recording
Video Playback
H.263, H.264, H.265, MPEG4, VP8, VP9
Video Recording



Processor Type
Qualcomm MSM8952-3 (4 x 1.5GHz + 4 x 1.2GHz)
Android™ 6.0 Marshmallow


IP Rating
IP68 Certified
Up to 5m for 60minutes
Dust Proof
Dust Resistant
Drop Test
Up to 1.8m (6ft)
Military Standard
MIL-SPEC 810G, Shock and Drop, Operating Temp: -25°C (-13°F) to 55°C (131°F), Category 4 vibration


Proximity Sensor
Ambient Light Sensor


147.9 x 73.4 x 12.66 mm


Contact our Customer Service team



In the unlikely event of an in-warranty fault, contact our Customer Service team who will be happy to help