Cat® S50 SUPPORT
2. To perform a reset Press & hold Volume up key and Power key for 10 - 20 sec or until the device responds, the phone will reboot.
3. Device should now charge and perform as expected.
2. Place the device in an area where the microphone and speaker can dry out.
2. If not available, Type into the device via the keyboard*#06# a pop up box will show the device IMEI.
On the home screen an Icon will show in the notification panel. When the icon appears you can drag down the notification panel and select.
To manually update.
1. Go to settings menu.
2. Scroll to the bottom of this screen, and select “About phone”
3. Select the “System updates” option
4. Select the “Yes” option
5. The device will check the battery charge level and may ask you to further charge.
1. Go to settings menu.
2. Select Backup & Reset, select “Factory data reset”.
3. Select “Reset phone”, and “Erase everything”.
4. The device will then reboot.
2. In the Wireless & Networks section tap “More”.
3. On the next screen select “Default SMS app”
4. A popup window will appear, where you can change the default SMS app.
5. Note: the selected app will manage, receive and send all your text messages.
2. Within the app bring up the Settings menu
3. Scroll down to “Text (SMS) messages” section
4. Next to “Delivery reports” tick to enable/disable delivery reports for SMS
Note: read reports are not available for SMS messages
5. Scroll down to “Multimedia (MMS) Messages” section
6. Next to “Read reports” and “Delivery reports” tick to enable/disable read and delivery reports for MMS
2. Within the app bring up the Settings menu
3. Scroll down to “Notifications” section
4. Next to “Notifications” tick to enable/disable notifications.
5. Select the “Sound” menu to select required ringtone
6. Next to “Vibrate” tick to enable/disable vibration for incoming messages.
2. Scroll down and select “Language & Input”
3. Select the settings Icon to the right of the “Google Keyboard” option
4. Scroll down and select “Text Correction” then select the level of correction that you require.
On the device
1. Go to the settings menu and enable/disable. In this case enable.
2. Select “More”
3. Select “Tethering and Portable Hotspot”.
4. Select “Bluetooth tethering”, return to the previous screen and then return once more to settings window.
5. Select Bluetooth to make your device discoverable.
1. On your PC/Lap top search for Bluetooth devices
2. Select your device and connect to it.
3. Once your device is connected and the drivers are successfully installed, click on your device from the list of connected devices. Tethering complete.
2. Beneath the Wireless and Networks settings you can see the Bluetooth button.
3. Then select Bluetooth by tapping on Bluetooth
4. At the bottom of this screen select “Search for Devices”.
5. Select the device you wish to connect to in the list displayed.
6. Confirm the passkey shown on your device and the device you want to pair with is the same and then select “Pair”.
2. Select the folder that contains the file that you wish to transfer.
3. Select the image that you intend to forward, select icon at the top of the page, select Bluetooth.
4. Select the device to send to and send.
2. Select People, select Menu and then select “Import/Export”
3. Select “Manage SIM card” contacts.
4. Select “Menu” and then “Import all”.
2. Select the Menu and then settings.
3. Select “Privacy” option
4. At the bottom of the screen is the message “Clear Browsing data” select.
5. Select the cache, browsing history and other to be cleared.
1. Go to the settings menu.
2. Select “Storage” option, select “USB computer connection”, ensure that Media (MTP) is selected.
Now connect the CAT S50 device to your external storage drive via USB:
On the PC
1. Click start
2. Select computer, and then select the CAT S50 from the portable devices list
3. Select internal storage.
4. Navigate to the desired folder on the CAT S50.
5. Click and hold or highlight the files that you wish to back-up and then drag them into the “Destination Folder” on the storage device.
1. Go to the phone menu and select settings.
2. Select Fixed Dialling Numbers (FDN)
3. In this screen you can enable/Disable FDN, you will need to know the PIN2 code. You can also manage the list of FDN from this page.
2. In this screen scroll down until reaching “GSM Call settings” and select “Call Forwarding”.
3. Check if the “Always forward” option is enabled, if this is the case disable. In this screen there are three further options “forward when busy”, “Forward when unanswered” and “Forward when un reachable”.
4. Enable/Disable the functionality you desire.
2. In this screen scroll down until reaching “GSM Call settings” and select “Additional Settings”.
3. There are two options in this screen “Caller ID” and “Call waiting”. Select Caller ID, a pop up window will appear with three options, “Network default” select this if you are aware of what the default of the Network is and if that is what you require.
4. “Hide number”, check this is not set as this will prevent the caller ID being displayed at the receiving device.
5. “Show Number”, select this to ensure Caller ID is displayed at the receiving device.
IMPORTANT NOTE – Do not insert the SD card to the SIM slot this may damage the SIM card reader contacts and the SIM card will not be able to be read. The device will need to be returned to the Service centre.
2. If correctly fitted and the message is still displayed, please clean the contacts of the SIM card using a dry cloth.
3. If still not being recognised please call your Network provider to ensure the SIM card has been enabled or to check if they have any further instructions.
2. No service will be displayed on your screen until the situation is resolved by relocating to an area of service.
3. If this problem persists when in a known good service location, contact your Network provider to ensure there are no restrictions on service or your SIM services.
2. Additionally if you are in an area not covered by your Network Provider.
2. Before attempting to input the PUK code ensure that you have the correct code provided by Network provider.
3. After ten unsuccessful attempts to input the PUK code, the SIM card will be permanently disabled.
4. Once the SIM card is permanently disabled you will need to contact relevant body to purchase a New SIM card.
2.When the device is used in the areas with poor signal, e.g. near the high buildings or in basements, the call quality may be affected adversely.
3.When this device is used in a high call intensity period, like the rush hours, call failure may be caused by network congestion
4.Standby time is reduced, Standby time is related to the system setting of network, it may be that the phone is used in an area with poor signal.
Where there is poor signal, the phone will constantly attempt to communicate by searching for base station signal and battery will lose charge quicker, hence the standby time is reduced.
3. If the handset has been subject to immersion in water then the microphone and speaker will need to dry out for them to resume to normal functionality.
4. If the incoming call has been routed long distance and is being routed through a number of service providers telecoms infrastructure.
5. Technical performance between handset manufacturers, this can be software or hardware related.
6. The environment the handset is used in, especially where there is background noise, typically traffic in a busy city environment or large shopping malls and airports.
All handset manufacturers must design equipment to work within very rigorous standards set by organisations like the European Union for example, these are normally safety based so that you do not suffer from hearing problems with extended use.
All CAT products meet these safety standards and hence are CE marked as an assurance that we comply with these standards and our audio levels are within safe limits.