Frequently Asked Questions

In some instance the default dialler in Android Lollipop can take more time to dial a number. This can be improved by downloading a new dialler from Google Play and setting this as your default.

1. If the handset has been subject to immersion in water then the microphone and speaker will need to dry out for them to resume to normal functionality.
2. Place the device in an area where the microphone and speaker can dry out.

1. Go to the settings Menu.
2. Access the display option and the enable “Glove Mode”.

1. This can be found on the outside of the box that you received your phone in and makes up part of the Approval’s label.
2. If the IMEI is not available, Type into the device via the dialer *#06# a pop up box will show the device IMEI.

NOTE: When a new Firmware/Software is available, notifications are sent out to all CAT devices.

On the home screen an Icon will show in the notification panel. When the icon appears you can drag down the notification panel and select.

To manually update.
1. Go to settings menu.
2. Scroll to the bottom of this screen, and select “About phone”
3. Select the “System updates” option
4. Select the “Yes” option
5. The device will check the battery charge level and may ask you to further charge.

Note: Before performing this activity ensure you have backed up and secured your data.
1. Go to settings menu.
2. Select Backup & Reset, select “Factory data reset”.
3. Select “Reset phone”, and “Erase everything”.
4. The device will then reboot.

1. Go to Settings menu
2. In the Wireless & Networks section tap “More”.
3. On the next screen select “Default SMS app”
4. A popup window will appear, where you can change the default SMS app.
5. Note: the selected app will manage, receive and send all your text messages.

1. Launch the Messaging app
2. Within the app bring up the Settings menu
3. Scroll down to “Text (SMS) messages” section
4. Next to “Delivery reports” tick to enable/disable delivery reports for SMS

Note: read reports are not available for SMS messages

n5. Scroll down to “Multimedia (MMS) Messages” section
6. Next to “Read reports” and “Delivery reports” tick to enable/disable read and delivery reports for MMS

1. Launch the Messaging app
2. Within the app bring up the Settings menu
3. Scroll down to “Notifications” section
4. Next to “Notifications” tick to enable/disable notifications.
5. Select the “Sound” menu to select required ringtone
6. Next to “Vibrate” tick to enable/disable vibration for incoming messages.

1. Go to Settings menu
2. Scroll down and select “Language & Input”
3. Select the settings Icon to the right of the “Google Keyboard” option
4. Scroll down and select “Text Correction” then select the level of correction that you require.

Note: Bluetooth tethering is subject to being included in your data package with your Network Operator.
On the device
1. Go to the settings menu and enable/disable. In this case enable.
2. Select “More”
3. Select “Tethering and Portable Hotspot”.
4. Select “Bluetooth tethering”, return to the previous screen and then return once more to settings window.
5. Select Bluetooth to make your device discoverable.
Next steps:
1. On your PC/Lap top search for Bluetooth devices
2. Select your device and connect to it.n3. Once your device is connected and the drivers are successfully installed, click on your device from the list of connected devices.
Tethering complete.

1. Go to Settings menu.
2. Beneath the Wireless and Networks settings you can see the Bluetooth button.
3. Select Bluetooth by tapping on Bluetooth
4. The “Search for Devices” will start.
5. Select the device you wish to connect to in the list displayed.
6. Confirm the passkey shown on your device and the device you want to pair with is the same and then select “Pair”.

1. Go to Gallery menu.
2. Select the folder that contains the file that you wish to transfer.
3. Select the image that you intend to forward, select icon at the top of the page, select Bluetooth.
4. Select the device to send to and send.

1. Go to the “People” menu
2. Select “Import from SIM card”.
3. Select “Phone” and then in settings select all.
4. The press the “tick” mark, Import contact select ok

1. Go to “Chrome” menu.
2. Select the Menu and then settings.
3. Select “Privacy” option
4. At the bottom of the screen is the message “Clear Browsing data” select.
5. Select the cache, browsing history and other to be cleared.

On your CAT device
1. Go to the settings menu.
2. Select “Storage” option, select setting menu and “USB computer connection”, select Media (MTP).
Now connect the CAT device to your external storage drive via USB:
On the PC
1. Click start
2. Select computer, and then select the CAT device from the portable devices list
3. Select internal storage.
4. Navigate to the desired folder on the CAT device.
5. Click and hold or highlight the files that you wish to back-up and then drag them into the “Destination Folder” on the storage device.

1. You will need to set priority interruptions, this can be done through settings menu and selecting sound and notification and tapping on interruptions.
2. Or the short cut is via volume up or down. A pop up window appears tap on priority and then the settings icon.
3. In here you have Priority interruptions, if you select events and reminders you will receive your alarm at the time set.
4. In addition you can receive designated calls or messages by activating then going to “Calls/message from” and managing your contacts list.

During use the device will not make calls for example to International numbers, Check if Fixed Dialling Numbers (FDN) is enabled:
1. Go to the phone menu and select settings, select Call settings and then “SIM settings”.
2. Select Fixed Dialling Numbers (FDN)
3. In this screen you can enable/Disable FDN, you will need to know the PIN2 code. You can also manage the list of FDN from this page.

1. Go to the phone menu and select settings, select Call settings and then “SIM settings”.
2. In this screen scroll down and select “Call Forwarding”.
3. Check if the “Always forward” option is enabled, if this is the case disable. In this screen there are three further options “forward when busy”, “Forward when unanswered” and “Forward when un reachable”.
4. Enable/Disable the functionality you desire.

1. Go to the phone menu and select settings, select Call settings and then “SIM settings”.In this screen scroll down to “Additional Settings”.
2. There are two options in this screen “Caller ID” and “Call waiting”. Select Caller ID, a pop up window will appear with three options, “Network default” select this if you are aware of what the default of the Network is and if that is what you require.
3. “Hide number”, check this is not set as this will prevent the caller ID being displayed at the receiving device.
4. “Show Number”, select this to ensure Caller ID is displayed at the receiving device.

1. Make sure that you have correctly inserted the SIM card – The SIM card port cover has an illustration of the required SIM card orientation.
IMPORTANT NOTE – Do not insert the SD card to the SIM slot this may damage the SIM card reader contacts and the SIM card will not be able to be read. The device will need to be returned to the Service centre.
2. If correctly fitted and the message is still displayed, please clean the contacts of the SIM card using a dry cloth.
3. If still not being recognised please call your Network provider to ensure the SIM card has been enabled or to check if they have any further instructions.

1. This may be displayed if you are in an area that is not covered by your Network provider, or if you are in an area of poor reception for example an enclosed area.
2. No service will be displayed on your screen until the situation is resolved by relocating to an area of service.
3. If this problem persists when in a known good service location, contact your Network provider to ensure there are no restrictions on service or your SIM services.

1. This will be displayed if there are issues with the SIM card
2. Additionally if you are in an area not covered by your Network Provider.

1. Following three consecutive failures to input the correct SIM card PIN code, the PIN code will be blocked and the request for the PUK code will be displayed.
2. Before attempting to input the PUK code ensure that you have the correct code provided by Network provider.
3. After ten unsuccessful attempts to input the PUK code, the SIM card will be permanently disabled.
4. Once the SIM card is permanently disabled you will need to contact relevant body to purchase a New SIM card.

1. Poor quality of calls: Please check if the volume of the device is adjusted to an acceptable comfortable level.
2. When the device is used in the areas with poor signal, e.g. near the high buildings or in basements, the call quality may be affected adversely.
3. When this device is used in a high call intensity period, like the rush hours, call failure may be caused by network congestion
4. Standby time is reduced, Standby time is related to the system setting of network, it may be that the phone is used in an area with poor signal. Where there is poor signal, the phone will constantly attempt to communicate by searching for base station signal and battery will lose charge quicker, hence the standby time is reduced.

There are a number of contributing factors which can affect the audio performance of your device for example:
1. If the handset has been subject to immersion in water then the microphone and speaker will need to dry out for them to resume to normal functionality.
2. If the incoming call has been routed long distance and is being routed through a number of service providers telecoms infrastructure.
3. Technical performance between handset manufacturers, this can be software or hardware related.

The environment the handset is used in, especially where there is background noise, typically traffic in a busy city environment or large shopping malls and airports. 
All handset manufacturers must design equipment to work within very rigorous standards set by organisations like the European Union for example, these are normally safety based so that you do not suffer from hearing problems with extended use. All CAT products meet these safety standards and hence are CE marked as an assurance that we comply with these standards and our audio levels are within safe limits.

1. The device has an embedded battery that can only be accessed by authorised personnel.
2. To reset the device, open the SIM card and SD card door, behind the door to the right is an“OFF” button.
3. Depress this button and the device will power down, restart the device.
4. Device will now power on, perform and charge as expected.nWhat should I do if my home page is not fully populated following the initial set up of the device? You should simply power off and then power back on the device once, this will finalise installation.

Technical Specifications



TypeNon-removable Lithium IonDisplay TypeSuper bright 4.5” TN Type TFT, 480 x 854
Capacity3000mAhDisplay CoverCorning® Gorilla® Glass 3
Talk Time*12 hours
Standby Time*19 days



Main/Rear5MP AutofocusMaximum Downlink Data Rate150Mbps
Front2MPMaximum Uplink Data Rate50Mbps
Video CaptureYes, 1920p, 60fps



Audio Jack3.5mmROM Flash8GB
NFCNoExtended StoragemicroSD™ up to 64GB
Wi-Fi®802.11 b/g/n 2.4GHz
USBmicro-USB 2.0, USB-OTG
Sim TypeNano sim (South Africa Single SIM)



2G Frequencies850/900/1800/1900 MHzAudio RecordingAMR-NB, AMR-WB, AAC, AAC+, eAAC, WAV
3GWCDMA/UMTS/HSPA/HSPA+Video PlaybackH.263, H.264, H.265, MPEG4, VP8, VP9
3G Frequencies850/900/2100Video RecordingAMR-NB, AMR-WB, AAC, AAC+, eAAC, WAV
4GYes, Cat 4
4G Bands (LTE)1, 3, 7, 8, 20



AccelerometerYesProcessor TypeQualcomm MSM8909 Quad-core 1.1Ghz
Proximity SensorYesPlatform/OSAndroid™ 5.1 Lollipop
Ambient Light SensorYes



IP RatingIP68 CertifiedSize141.9 x 72.74 x 13.25mm
WaterproofUp to 1m for 60 minsWeight181g
Dust ProofImpervious to dust
Drop TestUp to 1.8M (6 ft)
Military StandardMIL-SPEC 810G, Shock and Drop, Operating Temp: -25°C (-13°F) to 55°C (131°F), Category 4 vibration