Cat® B25 SUPPORT

Find quick tips, suggestions and support on how to use your Cat phone to its full potential

B25 FAQs

Browse the FAQs below to find quick answers to your questions and if you don't find the answer, please tell us

Question 1. How do I recover when the phone will not charge?

1.    To charge the B25 always use the CAT supplied charging accessory.
2.    Use of a None CAT charger can lead to failure to charge, and in some cases damage to the connector on the Device.
Note: Damage caused to the devices connector by use of incorrect accessory is not covered under the devices warranty.

Question 2. How do I perform a Factory reset?

Note: Before performing this activity ensure you have backed up and secured your data.
3. Go to the settings menu
4. Scroll down this screen and select Restore Factory settings.
5. A request to input phone password, will be shown on the screen.
6. Default code is 1122, request “Restore settings and restart the phone” select yes.
7. The phone will then reboot.

Question 3. How do I resolve when Poor Sound Quality is experienced, after being immersed in water?

1.  If the handset has been subject to emersion in water then the microphone and speaker will need to dry out for them to resume to normal functionality.

Question 4. After a recent call on a following call I could not hear anything through the headset or speaker.

1. Check that by accident during the preceding call you have not pressed the mute button on the keyboard.
Press the volume up button to ensure the volume is at an adequate level.

Question 5. How do I find my IMEI Number?

1.   This can be found on the outside of the box that you received your phone in, and makes up part of the Approval’s label.
2.   The IMEI is also printed on the label inside the battery bay.
3.   If not available, Type into the device via the keyboard*#06# device IMEI (s) will be displayed.

Question 6. How do I check the SW version of the phone?

To check in Factory mode:
1. Type into the device via the keyboard *#66*#.
2. Device will enter factory mode, select version.
3. Select version info summary
4. The information of SW build and build time will be displayed.

Question 7. How do I turn On/Off predictive text?

1. Go to the settings menu.
2. Select messaging.
3. Select “Write message”
4. Select “Text message” and select “Options”, move the cursor to input method and Select.
5. To enable predictive text select one of the smart options. To disable then select a non-smart option.

Question 8. How do I enable/disable Bluetooth and connect to another Bluetooth device?

On the device
1. Go to Menu screen and select settings.
2. Scroll down and select connectivity
3. Select Bluetooth and then select “My Device”.
4. Then select the option “Search new device” and press OK.
5. Request to Power on Bluetooth will appear on the screen Select YES.
6. From the list of devices select the device you wish to pair with, and press the pair button.
7. Confirm the pass code is the same on both devices and then press the YES button.

Question 9. How can I transfer data to another device via Bluetooth (for example an image)?

1. Go to Multimedia menu.
2. Select the Image viewer and select the image you wish to transfer.
3. Press the options button, scroll down to send, and select “Via Bluetooth”.
4.  Search and Select the device to send to and send

Question 10. How do I copy contacts from the SIM card to the Device?

1. Go to the “Contacts” in the menu screen.
2. Press the options button
3. Scroll Up or Down to “Phonebook settings” and press select.
4. Select “Copy contacts” and then press select button.
5. Select either to SIM or to Phone, confirm you would like copy all SIM contacts and press YES.

Question 11. How do I Clear the cache and browser History?

1. Go to the Services menu (Internet) and press select.
2. Select Browser and scroll down to Settings and press OK.
3. Select Browser Options – Clear Cookies and clear Authentication info.
4. Select “Clear the cache”.

Question 12. How can I back up data to an external storage device?

On your CAT B25
1. Go to File Manager and press OK
2. Ensure the device has a viable and formatted SD card installed.
3. In the File Manager screen, choose “Phone” option, in this example choose “Photos”.
4. Press options and open.
5. Scroll to the image to be backed up, press options scroll down to “Mark several” and press select.
6. Scroll down and press “Copy Marked”, the file(s) to be backed up will be available with a tick box, press select on the file to be saved. Press options and then “Done”.
7. The screen will now show two options, Phone and Memory card, choose Memory card.
8. Folders on the SD Memory card will be visible, select the desired location. Press options and then select a pop up box will appear
9. The later variant of the B25, the B25B has lower memory capacity and it is important to regularly review the level of data stored and take the relevant action,
be that move to SD card or discard the content.

Question 13. What does the Message please Insert SIM card indicate?

1. Make sure that you have correctly inserted the SIM card – In the battery bay is an illustration of the required SIM card orientation.
IMPORTANT NOTE – If using a Micro SIM use a SIM adaptor to ensure the correct location. Never insert the SIM adaptor without the SIM card, as the connectors will be damaged.
2. If correctly fitted and the message is still displayed, please clean the contacts of the SIM card using a dry cloth.
3. If still not being recognised please call your Network provider to ensure the SIM card has been enabled or to check if they have any further instructions.

Question 14. Why do Calls to this device get picked up by other devices?

1. Go to the phone menu and select settings.
2. Select Voice call, select call forwarding
3. Check if the “Always forward” option is enabled, if this is the case disable. In this screen there are three further options
“forward when busy”, “Forward when unanswered” and “Forward when un reachable”.
4. Enable/Disable the functionality you desire.

Question 15. How is Caller ID enabled/disabled on this device?

1. Go to the phone menu and select Call centre.
2. In this screen scroll down to “Call settings”.
3. Select Caller ID, there are a number of options.
4. “Hide ID”, check this is not set as this will prevent the caller ID being displayed at the receiving device.
5. “Send ID”, select this to ensure Caller ID is displayed at the receiving device.
Note: Options may differ dependant on Network and SW version.

Question 16. What should I do if the device displays message “No Service”?

1. This may be displayed if you are in an area that is not covered by your Network provider, or if you are in an area of poor reception for example an enclosed area.
2. No service will be displayed on your screen until the situation is resolved by relocating to an area of service.
3. If this problem persists when in a known good service location, contact your Network provider to ensure there are no restrictions on service or your SIM services.

Question 17. What do I do if “Emergency Call only” is displayed on your Home screen?

1. This will be displayed if there are issues with the SIM card (Refer to SIM card advice)
2. Additionally if you are in an area not covered by your Network Provider but covered by another Network provider.

Question 18. What do I need to do if “Enter PUK code” is displayed?

1. Following three consecutive failures to input the correct SIM card PIN code, the PIN code will be blocked and the request for the PUK code will be displayed.
2. Before attempting to input the PUK code ensure that you have the correct code provided by Network provider.
3. After ten unsuccessful attempts to input the PUK code, the SIM card will be permanently disabled.
4. Once the SIM card is permanently disabled you will need to contact relevant body to purchase a New SIM card.

Question 19. What should I do when experiencing Reception Issues?

1. Following three consecutive failures to input the correct SIM card PIN code, the PIN code will be blocked and the request for the PUK code will be displayed.
2. Before attempting to input the PUK code ensure that you have the correct code provided by Network provider.
3. After ten unsuccessful attempts to input the PUK code, the SIM card will be permanently disabled.
4. Once the SIM card is permanently disabled you will need to contact relevant body to purchase a New SIM card.

Where there is poor signal, the phone will constantly attempt to communicate by searching for base station signal and battery lose charge quicker, hence the standby time is reduced.

Question 20. How do I resolve when Poor Sound Quality is experienced?

There are a number of contributing factors which can affect the audio performance of your device for example:
1. If the handset has been subject to immersion in water then the microphone and speaker will need to dry out for them to resume to normal functionality.
2. If the incoming call has been routed long distance and is being routed through a number of service providers telecoms infrastructure.
3. Technical performance between handset manufacturers, this can be software or hardware related.
4. The environment the handset is used in, especially where there is background noise, typically traffic in a busy city environment or large shopping malls and airports.
All handset manufacturers must design equipment to work within very rigorous standards set by organisations like the European Union for example,
these are normally safety based so that you do not suffer from hearing problems with extended use. All CAT products meet these safety standards and hence are
CE marked as an assurance that we comply to these standards and our audio levels are within safe limits.

VIew all technical specs

battery

Type
Removable Lithium Ion
Capacity
1300mAh
Talk Time
9.5 hours
StandBy Time
13 days

display

Display Type
2.0″ QVGA TFT, 240×320

camera

Main/Rear
2MP, Auto focus
Video Capture
Yes

data speed

Data Speed (Maximum Downlink Data Rate)
85.6 Kbps
Data Speed (Maximum Uplink Data Rate)
42.8 Kbps

memory

ROM Flash
512 MB
RAM
256 MB
Extended Storage
microSD™ up to 8 GB

multimedia

Audio Playback
MP3
Audio Recording
MPEG4, H.263
Video Recording
MPEG4, H.263

network

processor

Processor Type
MediaTek, MT6235, 208 MH
Platform/OS
Proprietary

rugged

IP Rating
IP67 Certified
Waterproof
Up to 1m for 30 mins
Dust Proof
Impervious to dust
Drop Test
Up to 1.8M (6 ft)

size

Size
125 x 57 x 22 mm
Weight
161g

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