Cat® B15Q SUPPORT
The device should be allowed to charge for approx. 30 minutes and then the “power on” can be re-attempted.
If after a significant charge period the device does not power on then carry out a SW reset, this is achieved by pressing and holding the “Volume up and Power key for 11 seconds or until the device reboots”.
1. Go to the settings menu
2. Scroll down this screen and select Backup & Reset.
3. The option will now be “Factory data reset”, select this.
4. Then tap reset phone and then “Erase everything”.
5. The phone will then reboot.
2. The IMEI is also printed on the label inside the battery bay.
3. If IMEI is not available, Type into the device via the keyboard*#06# a pop up box will show the device IMEI.
On the home screen an Icon will show in the notification panel. When the icon appears you can drag down the notification panel and select.
To manually update.
1. Go to settings menu.
2. Scroll to the bottom of this screen, and select “About phone”
3. Select the “System updates” option
4. Select the “Yes” option
The device will check the battery charge level and may ask you to further charge if required.
2. Scroll down and select “Language & Input”
3. Select the settings Icon to the right of the “Google Keyboard” option
4. Scroll down and select “Auto Correction” then select the level of correction that you require.
1. Go to the settings menu.
2. Scroll down and select “Apps”.
3. In the APPs window drag the screen until you reach the “All” tab, scroll down until you reach Tweakker and select.
4. Select uninstall updates.
Note: If the Tweakker APP does not give the option of uninstall updates please skip to point 7.
5. Select OK.
6. Once updates are uninstalled select OK.
7. Select Tweakker, select disable you can now manually install the APN settings, as per Network provider details.
On the device
1. Go to settings menu, enable/disable Bluetooth.
2. Select “More”
3. Select “Tethering and Portable Hotspot” there are 3 options: USB tethering, Bluetooth tethering and Hotspot & tethering settings.
4. You need to ensure “Bluetooth tethering” is ticked, return once more to settings window.
5. Select Bluetooth and select to make your device discoverable.
1. On your PC/Lap top search for Bluetooth devices
2. Select your device and connect to it.
3. Once your device is connected and the drivers are successfully installed, click on your device from the list of connected devices.
2. Beneath the Wireless and Networks settings you can see the Bluetooth Tap On.
3. Then select Bluetooth by tapping on Bluetooth
4. At the bottom of this screen will be the legend “Search for Devices”.
5. Select the device you wish to connect to in the list displayed.
6. Confirm the passkey shown on your device and the device you want to pair with is the same and then select “Pair”.
2. Select the folder that contains the file that you wish to transfer.
3. Select the image that you intend to forward, select icon at the top of the page, select Bluetooth.
4. Select the device to send to and send
2. Select Menu and then select “Import/Export”
3. Select the SIM card to copy from, select next.
4. Select the location to copy to “Phone contact”, select next.
5. Tick the contacts to copy, or press “Selected” then ‘select all’
6. Select “OK” to start the copy.
2. Select Wireless and Networks and then tap on Wi-Fi.
3. This will display the Wi-Fi Access points (AP) within range of your device.
4. Select the Wi-Fi AP that you intend to connect to, in general this will require Password access before you can connect to that network. Input correct Password and the device will connect to the Network.
2. Select the Menu icon bottom left of the device screen
3. Select settings and select “Privacy” option
4. Select menu and then select “Clear browsing data”.
5. Ensure that “Clear the cache” is selected and then tap clear button.
2. Ensure the device has a viable and formatted SD card installed.
3. In the File Manager screen, Select “Phone Storage” option, in this example select a folder containing an image, and open the folder.
4. Identify the image you wish to backup, at the bottom of the screen select the menu option in this there will be three option press “Select file or folder” and then tap on the image to be saved.
5. At the top of the screen the image will indicate ‘1 or more selected’ at the bottom of the screen a number of icons are displayed, select the icon that appears to be two sheets of paper over lapping. This will copy the image.
6. At the top of the screen drag the screen from left to right, and select the home Icon, the screen will return to the storage home page, select SD card.
7. The folders currently held on the SD card will be displayed, select the destination folder.
8. Once more at the bottom of the screen will be a number of icons, to save the image in this folder select the clipboard, this will paste the image in the folder.
IMPORTANT NOTE – If using a Micro SIM use a SIM adaptor to ensure the correct location. Never insert the SIM adaptor without the SIM card, as the connectors will be damaged.
2. If correctly fitted and the message is still displayed, please clean the contacts of the SIM card using a dry cloth.
3. If still not being recognised please call your Network provider to ensure the SIM card has been enabled or to check if they have any further instructions.
2. Select Voice call, select call forwarding
3. Check if the “Always forward” option is enabled, if this is the case disable. In this screen there are three further options “forward when busy”,
“Forward when unanswered” and “Forward when un reachable”.
4. Enable/Disable the functionality you desire.
2. In this screen scroll down until reaching “Additional settings” and select “Caller ID”.
3. A pop up window will appear with three options, “Network default” select this if you are aware of what the default of the Network is and if that is what you require.
4. “Hide number”, check this is not set as this will prevent the caller ID being displayed at the receiving device.
5. “Show Number”, select this to ensure Caller ID is displayed at the receiving device.
2. No service will be displayed on your screen until the situation is resolved by relocating to an area of service.
3. If this problem persists when in a known good service location, contact your Network provider to ensure there are no restrictions on service or your SIM services.
2. Additionally if you are in an area not covered by your Network Provider but covered by another Network provider.
2. Before attempting to input the PUK code ensure that you have the correct code provided by Network provider.
3. After ten unsuccessful attempts to input the PUK code, the SIM card will be permanently disabled.
4. Once the SIM card is permanently disabled you will need to contact relevant body to purchase a New SIM card.
2. When the device is used in the areas with poor signal, e.g. near the high buildings or in basements, the call quality may be affected adversely.
3. When this device is used in a high call intensity period, like the rush hours, call failure may be caused by network congestion
4. Standby time is reduced, Standby time is related to the system setting of network, it may be that the phone is used in an area with poor signal.
Where there is poor signal, the phone will constantly attempt to communicate by searching for base station signal and battery will lose charge quicker, hence the standby time is reduced.
1. If the handset has been subject to immersion in water then the microphone and speaker will need to dry out for them to resume normal functionality.
2. If the incoming call has been routed long distance and is being routed through a number of service providers telecoms infrastructure.
3. Technical performance between handset manufacturers, this can be software or hardware related.
4. The environment the handset is used in, especially where there is background noise, typically traffic in a busy city environment or large shopping malls and airports.
All handset manufacturers must design equipment to work within very rigorous standards set by organisations like the European Union for example,
these are normally safety based so that you do not suffer from hearing problems with extended use.
All CAT products meet these safety standards and hence are CE marked as an assurance that we comply with these standards and our audio levels are within safe limits.