S62 Pro Support

Flashing Red – Low Battery warning less than 15% Battery level
Solid Red – Battery level is below 15% and currently being charged
Solid Orange – Battery level is between 15% and 90% and currently being charged
Solid Green – Battery level is above 85% and currently being charged

1. MSX Alignment is Multi Spectral Dynamic Imaging or MSX, this incorporates real-time thermal video enhanced with visible spectrum definition, using both the thermal camera and the normal camera enriching the definition of the image for both video and still shots. Essentially, it merges the visible and thermal cameras to give better definition to the thermal image. With the Cat S62 Pro this is adjustable the when selecting the 2nd icon from the left and them MSX in the FLIR camera App there is a slide to allow you to select the best image.

2. Alpha Blending is new to the Cat S60 range on the Cat S62 when in the FLIR camera App, again select the 2nd icon from the left then select the icon to the right of the MSX option, again you can adjust this using the slider. The image can be manipulated to allow you to select the image you desire.

1. Automatic calibration is set on as default when you launch the APP.
2. The calibration resets the thermal camera intermittently to ensure quality and temperature accuracy.
3. If you notice any temperatures that look incorrect, you can manually trigger a calibration by tapping the icon in the top right of the screen.

1. The alignment between the thermal and visible camera is adjustable quickly by tapping on the alignment icon to the right of the menu icon and moving the slider until the alignment is correct. Move the slider to the left for closer objects and right for ones further away.
2. Within the MyFLIR settings menu, there is also a tool that allows you to adjust the alignment if at any time the thermal camera and normal camera alignment drifts.
3. Select Settings and then scroll down to “”Image Realignment Utility””.
4. In this screen you have 2 options; Revert and Cancel.
Revert – Selecting this will revert to the factory alignment.
Cancel – Cancels the current re-alignment.
On the screen, you have the option to pause and adjust the alignment, use the camera icon and then use your finger to align and then save.

There are a number of contributing factors which can affect the audio performance of your device for example:
1. The most common cause of poor sound quality is water in the microphone or speaker. If the handset has been subject to immersion in water then the microphone and speaker may need to dry out for them to resume to normal functionality.
2. If the incoming call has been routed long distance and is being routed through a number of service providers telecoms infrastructure.
3. Technical performance between handset manufacturers, this can be software or hardware related.
4. The environment the handset is used in, especially where there is background noise, typically traffic in a busy city environment or large shopping malls and airports.

1. Poor quality of calls: Please check if the volume of the device is adjusted to an acceptable comfortable level.
2. When the device is used in the areas with poor signal, e.g. near the high buildings or in basements, the call quality may be affected adversely.
3. When this device is used in a high call intensity period, like the rush hours, call failure may be caused by network congestion
4. Standby time is reduced, Standby time is related to the system setting of network, it may be that the phone is used in an area with poor signal. Where there is poor signal, the phone will constantly attempt to communicate by searching for base station signal and battery will lose charge quicker, hence the standby time is reduced.

1. Following three consecutive failures to input the correct SIM card PIN code, the PIN code will be blocked and the request for the PUK code will be displayed.
2. Before attempting to input the PUK code ensure that you have the correct code provided by Network provider.
3. After ten unsuccessful attempts to input the PUK code, the SIM card will be permanently disabled.
4. Once the SIM card is permanently disabled you will need to contact the relevant operator to purchase a New SIM card.

1. This will be displayed if there are issues with the SIM card.
2. Additionally, if you are in an area not covered by your Network Provider.

1. This may be displayed if you are in an area that is not covered by your Network provider, or if you are in an area of poor reception.
2. No service will be displayed on your screen until the situation is resolved by relocating to an area of service.
3. If this problem persists when in a known good service location, contact your Network provider to ensure there are no restrictions on service or your SIM services.

1. Make sure that you have correctly inserted the SIM card – The SIM card port cover has an illustration of the required SIM card orientation. IMPORTANT NOTE – Do not insert the SD card to the SIM slot this may damage the SIM card reader contacts and the SIM card will not be able to be read. The device will need to be returned to the Service centre.
2. If correctly fitted and the message is still displayed, please clean the contacts of the SIM card using a dry cloth.
3. If still not being recognised please call your Network provider to ensure the SIM card has been enabled or to check if they have any further instructions.

1. Go to the phone menu and select settings, select Calling accounts and then tap on the SIM card.
2. In this screen scroll down to “Additional Settings”.
3. There are two options in this screen “Caller ID” and “Call waiting”. Select Caller ID, a pop up window will appear with three options, “Network default” select this if you are aware of what the default of the Network is and if that is what you require.
4. “Hide number”, check this is not set as this will prevent the caller ID being displayed at the receiving device.
5. “Show Number”, select this to ensure Caller ID is displayed at the receiving device.

1. Go to the phone menu and select settings, select Calling accounts and then tap on the SIM card.
2. In this screen scroll down and select “Call Forwarding”.
3. And then Voice, check if the “Always forward” option is enabled, if this is the case disable. In this screen there are three further options “forward when busy”, “Forward when unanswered” and “Forward when un reachable”.
4. Enable/Disable the functionality you desire.

During use the device will not make calls for example to International numbers, Check if Fixed Dialling Numbers (FDN) is enabled:
1. Go to the phone menu and select settings, select Calling accounts and then tap on the SIM card.
2. Select Fixed Dialling Numbers (FDN)
3. In this screen you can enable/Disable FDN, you will need to know the PIN2 code. You can also manage the list of FDN from this page.

On your CAT S62 Pro device
1. Go to the settings menu.
2. Select “Storage” option, select setting menu and “USB computer connection”, select Media (MTP).
Now connect the CAT S62 Pro device to your external storage drive via USB:
On the PC
1. Click start
2. Select computer, and then select the CAT S62 Pro from the portable devices list
3. Select internal storage.
4. Navigate to the desired folder on the CAT S62 Pro.
5. Click and hold or highlight the files that you wish to back-up and then drag them into the “Destination Folder” on the storage device.

1. Go to “Chrome” menu.
2. Select the Menu and then settings.
3. Scroll down and select “Privacy” option
4. At the bottom of the screen is the message “Clear Browsing data” select.
5. Select the cache, browsing history and other to be cleared.

1. Go to the “Contacts” menu
2. Select Menu three stacked lines top left of the screen.
3. Select “Settings” and Scroll down to import
4. The select SIM card or.vcf file annd follow on screen options.

1. Go to Gallery/Photos menu.
2. Select the folder that contains the file that you wish to transfer.
3. Select the image that you intend to forward, select share icon at the top of the page, select Bluetooth.
4. Select the device to send to and send.

1. Go to Settings menu.
2. Select Network & Internet
3. Select Hotspot and Tethering
4. Click on Wi-Fi Hotspot and enable, give the Cat S62 Pro a memorable password
5. On the device to be tethered to the Cat S62 Pro search on WiFi select the Cat S62 Pro and connect.
6. You will be requested to input the password.

On the device:
1. Go to the settings menu and select “”Connected Devices””
2. Select Pair new device, ensure other device is Bluetooth enabled
3. The Cat S62 Pro will search for devices locally
4. Once a device is deemed available click on this and follow the on-screen actions.

1. Launch the Settings menu
2. Select Sounds
3. Scroll down to “Default notification sound”
4. Then choose your preferred sound

1. Launch the Messaging app
2. Within the app bring up the Settings menu (three stacked dots top right of the screen)
3. Scroll down to “Advanced”
4. Next to “Delivery reports” tick to enable/disable delivery reports for SMS

Note: Before performing this activity ensure you have backed up and secured your data.
1. Go to settings menu.
2. Scroll donw and select “”System””, select “Advanced”.
3. Select “Reset options”, and “Erase all data”” and then confirm.
4. The device will then reboot.

NOTE: When a new Firmware/Software is available, notifications are sent out to all CAT S62 Pro devices.
On the home screen, an Icon will show in the notification panel. When the icon appears you can drag down the notification panel and select.

To manually update:
1. Go to the settings menu.
2. Scroll down the screen, and select “System”
3. Select the “Advanced” option
4. Select the “System update” option
5. The device will check the battery charge level and may ask you to further charge.
6. If the device has sufficient battery and connected to WiFi, if there is an update available the device will take the update follow on screen instructions.

1. This can be found on the outside of the box that you received your phone in and makes up part of the Approval’s label.
2. If the box is not available, Type into the device via the keyboard*#06# a pop-up box will show the device IMEI.
3. Select Settings, and then about the phone and scroll down to IMEI information.

1. This button allows you to open specific Apps on either short or long press of the Programmable button.
2. Go to the settings menu, scroll down to “Programmable Key” and select.
3. This will open 3 options for the device PTT, Double Tap and Long press.
4. Tap on Double Tap this will open a screen where you have a number of applications that you can select, select 1 for example Camera then select OK.
5. Next, tap on Long press and select an alternative option for example Calendar and then select ok.
6. Now when the device is open a Double Tap on the programmable button will open the Camera App and a long press will open the Air App.

1. If the handset has been subject to immersion in water then the microphone and speaker may need to dry out for them to resume to normal functionality.
2. Place the device in an area where the microphone and speaker can dry out.

1. The location of the SIM card and SD card slots are located behind the SIM Card cover on the left side of the device and can be accessed by pulling out the cover.
2. The SD card / SIM 2 holder is located in the pull-out tray
3. The SIM card/s and SD card are inserted as per the picture with the gold contacts facing upwards.

The S62 Pro has a best-in-class toolset within the MyFLIR app, to help you get the best from your thermal images and use them to find and troubleshoot, report back, and save time on the job.

Monitor custom temperature ranges (anything between -20ºC to +400ºC) and add alarms to alert you when something falls within that range – hugely useful when watching for machinery to reach a specified temperature, screening for unusually elevated skin temperature, or even if the BBQ is up to temperature, the possibilities are endless.

Regions of interest are now scalable and movable, and the horizontal field of vision is expanded to 57 degrees to capture more of the scene. With 9 colour palettes to choose from depending on the situation, and PDF reporting.

1. The reset switch located behind the SIM / SD door. Use a paperclip to press this for 5 seconds / until vibration is felt.
2. To reset the device, keep the power button pressed for ~12 seconds.
3. Device will now power on, perform and charge as expected.

Display: Super Bright 5.7” Display – FHD+ (1080 x 2160) 18:9. TFT LCD, wet finger/glove-on working technology, protected by Gorilla Glass 6
Increased memory: 128GB ROM and 6GB RAM
Thermal camera resolution: 160×120 on S62 Pro.
Processor: Qualcomm Snapdragon 660 2.0GHz octa-core processor
Battery: 4000mAH Battery
Camera: Rear-facing: 12MP Sony dual pixel sensor, f/1.8 aperture, large 1.4µm pixel size
Android OS: Google Android™ 10 ( with upgrade to 11)
Thermal imaging: Intergrated FLIR thermal camera
– Lepton 3.5 professional grade camera
– 1440 x 1080 HD output with VividIR
– MSX linear overlay from visual cam
– measurable range: -20℃ to 400℃
IP Rating: Ingress Protection IP68
Sand, dust and dirt resistant
Waterproof: Up to 1.5m for 35 minutes
Drop Tested: Up to 1.8m (6ft) onto steel
MIL SPEC 810H:
Thermal shock: handles low to high temperature differences between -25°C (-13°F) to 55°C (131°F) for up to 24hrs*
Resistant to vibration: Category 4. Resistant to humidity and salt mist